Privacy Policy
PrimeEnergy Solar Systems (hereinafter referred to as “we”, or
“PrimeEnergy”) is the “Responsible for the Treatment” of all
personal information that is collected, and used, about
customers.
PrimeEnergy is committed to complying with legislation on
protection of personal data and in protecting the privacy of
your customers, we take responsibility for the security of their
information. We will be clear and transparent about the
information we collect and about what we will do with this
information.
The purpose of this Policy is to inform and explain the
following points:
-
Which entity is responsible for collecting your data personal;
-
What personal data do we collect and process about you and
your your relationship with us as a customer;
- What we do with this data;
-
If and under what conditions PrimeEnergy will be able to
disclose your personal data to other entities;
- How we comply with data protection rules;
- How we treat your data protection rights;
-
What are cookies , how does PrimeEnergy use them and
how you can manage your preferences for themselves;
-
The technical measures and safety organizers of the
PrimeEnergy in order to try to guarantee the customer the
protection personal data against access, alteration or
unauthorized destruction.
All personal data is collected and processed in accordance with
with Portuguese and EU data protection laws.
1. Who we are
www.pess.pt.
2. Collection and processing of personal data
Personal data refer to any information relating to to the
customer that allows us to identify you, such as name, taxpayer
number, citizen card number, phone and address.
We understand that we may collect personal customer data when
the client gives us his consent or asks us to prepare a quote
via email or filling out the form that we make available on our
website.
PrimeEnergy understands that it can collect the following
categories information:
-
Name, address, e-mail address, telephone number;
-
Advanced customer information, including your name,
nationality, date of birth, gender, passport number or
identification card, as well as the respective number of
taxpayer;
-
Information that the customer provides us about their
consumption;
-
The communications that the customer exchanges with us or that
addresses us through letter, e ‑ mail, chat service, calls and
networks social.
Personal data is collected and necessary to ensure the
customer's identity, providing the data requested in the act of
filling in documents for budgeting or on our website by
completing the available form. Upon registration, the
information the client makes available to us aims to provide a
service best suited to your characteristics and needs. We will
process the customer's personal data in our database legal data
to do so. In most cases, we will have to process the customer's
personal data so that we can conclude our contract with him.
As mentioned, PrimeEnergy takes on the challenge and
responsibility to protect privacy as much as possible and the
personal data of all customers. As a rule, the PrimeEnergy uses
your personal data internally and only will share such personal
data with third parties when you have it requested or the
customer given his consent for the purpose.
Customer data can be used for the following purposes:
-
Provide products and services that you request: we use the
information you provide us to perform the services you have
requested from us;
-
Contact the customer in the event of a change at the time of a
work or its cancellation, as well as as for monitoring the
work;
-
For administrative or legal purposes: we use data from the
customer for systems testing, customer surveys, necessary
records such as producer registration in the DGEG (General
Directorate of Energy and Geology), maintenance and
development, or to handle a dispute or claim. Any profiling
activity will be performed only with the prior consent of the
client and making the greater efforts to ensure that all data,
on which the profile is based, are accurate. When providing
any data personal data, the customer explicitly agrees that we
may use them to perform profiling activities in accordance
with this Privacy Policy;
-
Customer Service Communications: We use your data to manage
our relationship with you, while our customer, and to improve
our services and improve your experience with us;
Under the terms and for the aforementioned purposes, PrimeEnery
may contact you for the following reasons:
-
in relation to any online service or content that you have
requested by completing the form in order to ensure that
PrimeEnergy can provide the services concerned;
-
to invite you to participate in surveys on services
PrimeEnergy (participation will always be voluntary);
-
to inform you of any relevant changes to the PrimeEnergy
policies and practices.
All processing of personal data carried out by the PrimeEnergy
are lawful and have a legal basis, either:
-
based on your consent to the treatment of personal data
concerned for their purposes;
-
because the treatment in question is necessary for the
execution of a contract in which PrimeEnergy and the customer,
while holder of personal data, are parties, or for due
diligence pre-contractual terms at the request of the personal
data cause;
-
because treatment is necessary for the purposes of the
interests legitimate interests pursued by PrimeEnergy, while
responsible by treatment, or by third parties.
3. Retention of Personal Data
PrimeEnergy will retain your personal data for as long as the
your registration is active or as needed for the relevant
activity, that is, as long as necessary to
provide the services. We have to consider the periods during the
which we may need to retain personal data for comply with our
legal obligations or to respond to complaints, requests for
clarification and other matters needed.
or by letter to PrimeEnery Solar Systems, Rua Senhor do Relief
nº 1001 - 4830-334 PVL, Braga
You always have the option, at any time, to end your
relationship with PrimeEnergy, however if your relationship ends
with PrimeEnergy, your associated personal data will be deleted
without undue delay, except for your data personal data that can
or should continue to be treated by the PrimeEnergy for
remaining purposes - referred to above, while under the
respective lawfulness base and always taking into account the
applicable personal data protection legislation.
When we no longer need the customer's personal data, we will
safely eliminate or destroy them, informing the customer of that
same process. We will also take into account consideration
whether and how we can, over time, minimize the personal data we
use, and whether we can make the customer's personal data
anonymous so that we cannot be associated with it, nor can we
identify it.
4. Sharing of customer's personal data
The provision of information or services by the PrimeEnergy to
your customers may involve the use of subcontracted third party
services involving the processing personal data, including
entities established outside European Union or the European
Economic Area, which can imply the access of these third parties
to your personal data.
Under these circumstances and when necessary, PrimeEnergy will
only use subcontracted entities that present sufficient
guarantees to carry out the technical and appropriate organizers
so that the treatment in question meets the requirements of
personal data protection legislation applicable with the level
of security appropriate to the risk and sensitivity of the
personal data in question and such guarantees and
Subcontractor's obligations will be established by contract
signed for that purpose between PrimeEnergy and each of these
the 3rd.
PrimeEnergy may have to transfer personal data collected to a
third country outside the European Union (“EU”) and not included
in the list of countries that the EU has already considered to
comply adequate levels of protection of personal data. In such
cases, the PrimeEnergy will ensure that such transfers of
personal data carried out in strict compliance with the legal
norms of protection of personal data applicable, namely, the
arising from the General Regulation on Data Protection Personal
Information (“GDPR”).
We may also share the customer's personal data with the
following third parties for the purposes described in this
Privacy:
-
Trusted service providers we use for management of our
activity, the call centers that provide assistance to our
customers;
-
Lawyers and other professional consultants, courts and police
forces in all countries where we operate, in the sense to
enforce our legal rights in relation to our contract with the
customer.
5. Security of your Personal Data
PrimeEnergy takes all necessary and legal precautions required
to ensure the protection of information collected with its
customers, taking into account the scope, context and treatment
purposes, as well as the risks, of probability and variable
severity, for your personal data. In that In this sense,
PrimeEnergy applies the technical and organizational measures
necessary to ensure a level of security appropriate to the
specific risk involved. These precautions seek ensure the online
and offline security of that information.
Whenever information relating to personal data that appears to
be particularly sensitive, data will be encrypted using SSL
protocol. Under the SSL (Security Sockets Layer) protocol, which
protects transmission of all sensitive data over the Internet,
all information is treated with maximum security. Yours privacy
is ensured and the risk of data interception during
communication is significantly reduced or totally.
However, it is the sole responsibility of customers and
PrimeEnergy website users keep their access in secret, do not
share them with third parties and, in the case particular of the
devices used to access the websites of the PrimeEnergy, keep
them in working condition safe, following safety practices
recommended by manufacturers and / or operators, namely the
installation and updating required security applications
including, among others, antivirus applications.
6. Customer rights in data protection
Under the terms of the GDPR, as a holder of personal data and in
relation to the personal data being processed by the
PrimeEnergy, the customer has the following rights, to exercise
in terms of the GDPR and other legislation relating to personal
data that is applicable:
-
Request access to your personal information (usually
called a “data subject access request”). Such will allow you
to receive a copy of the personal information you we hold
about you and verify that we are processing them legitimately.
-
Request correction for the personal information we
hold your respect. This will allow you to correct any
incomplete or inaccurate information we hold to you respect;
-
Request the deletion of your personal information.
Such will allow you to delete or remove the information
personal data when there is no longer a good reason let us
continue to process them. You will also have the right to ask
us to delete or remove your personal information in cases
where you have exercised your right to oppose the processing;
-
Oppose the processing of your personal information in
cases where we depend on a legitimate interest (or of a third
party) and there is something in your particular situation
that makes you want to oppose processing for this reason;
-
Request a restriction on the processing of your
information personal. This will allow you to ask us to suspend
the processing of your personal information, for example, if
want us to determine their conciseness or the reason for suing
them;
-
Request the transfer of your personal information in
a structured and electronic form for you or another entity
(commonly known as the right to “Data portability”). This will
allow you to withdraw your data in our possession in an
electronically usable format and transfer your data to another
entity in a format electronically usable;
-
Withdraw consent. In limited circumstances where you
may have given your consent for collection, processing and
transferring your personal information for a specific reason,
the customer has the right to withdraw the your consent for
that specific processing in any time.
geral@pess.pt
or send a letter to PrimeEnery Solar Systems, Rua Senhor do
Socorro nº 1001 - 4830-334 PVL, Braga.
If the applications referred are manifestly unfounded or
excessive, in particular because of its repetitive nature, the
PrimeEnergy can:
-
require the respective personal data holder to pay reasonable
fee taking into account the administrative costs of the
provision of information or communication, or taking the
requested measures;
- refuse to comply with the request.
When treatment is based on their consent, the client you have
the right to withdraw your consent at any time, without
compromising the lawfulness of the treatment given by
PrimeEnergy to your personal data based on prior consent given
away. The customer has also, in any case, the right to lodge a
complaint with a supervisory authority, whose role, in Portugal,
the National Commission for the Protection of Dados,
headquartered at Rua de São Bento, nº 148, 3º, 1200-821 Lisbon,
Portugal.
7. Cookies and Advertising Policy
We use cookies to improve performance and your experience as a
user on our site.
Cookies are small text files that a website, when visited,
places it on the user's computer or on his mobile device,
through the browser. Placing Cookies will help the site to
recognize your device in the next visit. We use the term cookies
in this policy to refer to all files that collect information in
this way. Cookies used do not collect information that can be
used for the identify or contact, such as your name, email
address email, personal or professional addresses or phone
number.
Cookies also collect generic information, namely the way users
arrive and use the sites or the area of the country /
countries through which you access the site, etc. At cookies
only retain information related to your preferences. At any time
the user can, through the your browser decides to be notified of
the receipt of cookies, as well as block its entry into your
system.
Cookies are used to help determine the usefulness, interest and
the number of uses of the sites, allowing a faster and more
efficient navigation and eliminating the need for repeatedly
enter the same information.
After authorizing the use of Cookies, the user can always
disable some or all of our cookies. All the browsers allow the
user to accept, decline or delete cookies, namely by selecting
the settings in the respective browser. You can configure
Cookies in your browser's “options” or “preferences” menu.
Note, however, that by disabling cookies, you can prevent that
some web services work correctly, affecting, partially or
totally, navigation on the website.
www.allaboutcookies.org
8. Changes to the Privacy Policy
This Policy may be updated over time, therefore it is advisable
to consult this Policy whenever provide personal data to the
public.
If you do not agree with any changes made to this Policy, we ask
that you do not continue to use the PrimeEnergy to send or
otherwise submit your personal data.
In the event of material changes to the Terms and Conditions
Conditions of use of PrimeEnergy sites or this Policy, in
particular changes affecting the purposes for which PrimeEnergy
treats the personal data of its readers, the PrimeEnrgy will
promote specific communication for the disclosure of the
occurrence of such changes, using, for the effect, one or more
channels of communication it has with its customers.
Terms and Conditions
TERMS AND CONDITIONS
By visiting this site, you are accepting the following
conditions presented. Please read them carefully.
PRIVACY POLICY
This site is the responsibility of PremiumEnergy Unipessoal,
LDA, NF: 513 456 775 with address: Rua Padres Carmelitas nº32 R
/ C, Nogueiró e Tenões (“PrimeEnergy Portugal”) and can be
accessed at from several other countries around the world. Since
each one of these places has its own legislation eventually
diverging from the legislation in Portugal, when accessing this
site waives (except as set out below) any other regulations or
laws other than those applicable to Portugal. THE PrimeEnergy
Portugal respects individual privacy and values the trust of
its customers and partners. As such, we are committed to
protecting personal information share with us. Any personal data
obtained during the visits to our website are processed by us.
Our website may include links to other sites whose content is
not under our control and PrimeEnergy Portugal cannot accept no
responsibility for the content of those websites.
DATA RECEPTION
By voluntarily giving us your personal information, it will only
be accessed by our services for the purpose of administration
and marketing actions, including the customer assistance and the
provision of information on new products. Personal information
is everything that can be used to identify a user, such as name,
email address, date of birth, gender, profession or other data
necessary for us to provide the service requested. We do not
automatically record personal information, including your IP
address. The registration of IP addresses that consult the
website serve only for the purpose of analysis traffic
statistics. The data provided will be processed in compliance
with the Data Protection Legislation in force and are only used
by PrimeEnergy Portugal or by another company acting as its
agent for processing purposes or mail.
INFORMATION UPDATE
If, at any time, you wish to stop receiving emails or other
communications with us, or if you have sent information
identifiable personnel through our website and would like that
information be deleted from the records, please notify us at
geral@pess.pt. Correcting or changing your data is also
possible.
ACTIVE SECURITY
PrimeEnergy Portugal uses technical security measures and to
protect the data we control against intentional accidental
manipulation, loss or destruction.
COPYRIGHT
Site content, such as text, graphics, logos, access icons,
images, data collections and software, is wholly owned by
PrimeEnergy Portugal or its content providers and is protected
by copyright laws. copyright. Unauthorized use is a crime
punishable by law. If you have any questions or concerns about
the how we manage the information, please send us an email to
geral@pess.pt. This address is also reserved for communication
of facts that may, in one way or another, violate any of the
rules explicit in this policy, as well as compromise the
security of the website and its normal functioning.
UPDATES
Any changes made to this Privacy Policy Site will be broken down
on this page and can be made at anytime. If the change is
substantial and has implications for how we use your data, you
will be informed through a notice on the Site's home page.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
PrimeEnergy Portugal refrains from making any statements or
warranties of any kind, whether express or tacit, regarding the
operation of this site or the contents included in it. The user
expressly accepts to use the website at your own risk.
Online Dispute Resolution
The Consumer may, at its express option, submit the resolution
dispute settlement to a dispute arbitration center consumption.
In compliance with article 18 of Law no. 144/2015, of 8
September, it is reported that the Alternative Resolution
entities Consumer Disputes are those set out in the following
list:
-
Centro de Arbitragem de Conflitos de Consumo de Lisboa
(CACCL)
Rua dos Douradores, n.º 116, 2.º andar
1100-207 Lisboa
+351 218 807 030
www.centroarbitragemlisboa.pt
-
Centro Nacional de Informação e Arbitragem de Conflitos de
Consumo (CNIACC)
Faculdade de Direito – Universidade Nova de Lisboa
Campus de Campolide
1099-032 Lisboa
+351 213 847 484
www.arbitragemdeconsumo.org
-
Centro de Informação de Consumo e Arbitragem do Porto
(CICAP)
Rua Damião de Góis, n.º 31, Loja 6
4050-225 Porto
+351 225 508 349
www.cicap.pt
-
Centro de Informação, Mediação e Arbitragem de Conflitos de
Consumo do Algarve (CIMAAL)
Edifício Ninho de Empresas
Estrada da Penha
8005-131 Faro
+351 289 823 135
www.consumidoronline.pt
-
Centro de Arbitragem de Conflitos de Consumo do Distrito de
Coimbra (CACCDC)
Av. Fernão Magalhães, n.º 240, 1.º andar
3000-172 Coimbra
+351 239 821 690
www.centrodearbitragemdecoimbra.com
-
Centro de Arbitragem de Conflitos de Consumo da Madeira
(CACCRAM)
Rua Direita, n.º 27, 1.º andar
9050-405 Funchal
+351 291 215 070
www.srrh.gov-madeira.pt/In%C3%ADcio/tabid/292/Default.aspx
-
Centro de Arbitragem de Conflitos de Consumo do Vale do
Ave/Tribunal Arbitral (CACCVA)
Rua Capitão Alfredo Guimarães, n.º 1
4800-019 Guimarães
+351 253 422 410
www.triave.pt
-
Centro de Informação, Mediação e Arbitragem de Consumo
(Tribunal Arbitral de Consumo) (CIAB)
Rua D. Afonso Henriques, n.º 1 (Ed. Junta de Freguesia da
Sé)
4700-030 Braga
+351 253 617 604Av. Rocha Paris, n.º 103 (Edifício Vila
Rosa)
4900-394 Viana do Castelo
+351 258 809 335
www.ciab.pt
-
Centro de Arbitragem da Universidade Autónoma de Lisboa
(CAUAL)
Rua de Santa Marta nº. 56 – 1º
1169-023 Lisboa
+351 213 177 603
http://arbitragem.autonoma.pt/home.asp
Regarding disputes arising from the supply of goods or providing
services through the website prime-energy-solar-systems.pt, or
any other means the consumer will also be able to use the
Platform European Online Dispute Resolution, available at
https://webgate.ec.europa.eu/eproposalWeb/.
Data taken from the list of Resolução Alternativa de Litígios de
Consumo on the website of the DDireção-Geral do Consumidor in
February 2017. You may view an updated list at
www.consumidor.pt.
Cookies Policy
We use cookies to improve performance and your experience as a
user on our site.
What are Cookies
Cookies are small text files that a website, when visited,
places it on the user's computer or on his mobile device,
through the browser. Placing Cookies will help the site to
recognize your device in the next visit. We use the term cookies
in this policy to refer to all files that collect information in
this way.
The cookies used do not collect information that can be used to
identify or contact you, such as your name, address email
addresses, personal or professional addresses or phone number.
Cookies also collect generic information, namely the way users
arrive and use the sites or the area of the country /
countries through which you access the site, etc.
Cookies only retain information related to your preferences.
At any time the user can, through his browser decide to be
notified about the receipt of cookies, as well as block their
entry into your system.
What cookies are for
Cookies are used to help determine the usefulness, interest and
the number of uses of the sites, allowing a faster and more
efficient navigation and eliminating the need for repeatedly
enter the same information.
What kind of Cookies do we use
Our cookies have different functions:
Essential cookies - Some cookies are
essential to access specific areas of our website. They allow
you to browse the site and use your applications, such as
accessing secure areas of the site through login. Without these
cookies, the services that require it cannot be provided.
Analytical cookies - We use these cookies to
analyze how users use the site and monitor its performance. This
allows us to provide a high quality experience when customizing
our offer and quickly identify and correct any problems that
arise. For example, we use performance cookies to know which
pages are most popular, which method of linking pages that is
most effective, or to determine the reason for some pages are
receiving error messages. Based on use of the website, we may
also use these cookies to highlight articles or services on the
site that we think are from interest of users. These cookies are
used only for the purpose of statistical creation and analysis,
without ever collect personal information.
Functionality cookies - We use cookies
functionality to allow us to remember the preferences of the
user. For example, cookies avoid typing the name of the each
time the user accesses the site. We also use functionality
cookies to provide advanced services to user, such as making
comments on an article. In In summary, functionality cookies
store the preferences of the the user regarding the use of the
site, so that they do not it is necessary to reconfigure the
site each time the visit.
The Cookies used can be
Permanent cookies - They are stored when
browser level on your devices access (pc, mobile and tablet) and
are used whenever the user makes a new visit to the site. They
are usually used to direct navigation according to the user's
interests, allowing us to provide a more custom.
Session cookies - They are temporary, remain
in your internet browser's cookies until you exit the site. The
information obtained allows to identify problems and provide a
better browsing experience.
After authorizing the use of Cookies, the user can always
disable some or all of our cookies.
All browsers allow the user to accept, decline or delete
cookies, namely by selecting the settings in the respective
browser. You can configure Cookies in your browser's “options”
or “preferences” menu.
Note, however, that by disabling cookies, you can prevent that
some web services work correctly, affecting, partially or
totally, navigation on the website.
Remember that by disabling cookies, parts of our website may not
work properly.
More information about cookies at:
www.allaboutcookies.org
